Salon Policies

Service Appointment Booking Policies

Credit Card Policy
To book an appointment at That Hair Place, a valid credit card is required to hold your reservation. This secures your time slot and confirms your commitment to the appointment. A $1 authorization may appear to verify the card. This is not a charge. Your card will only be charged if you choose to use it at the time of service or if a Late Cancellation or No Show fee applies. This policy applies to appointments booked online, by phone, and in person.
Cancellation Policy
If you need to cancel or reschedule, please call or text the salon at least 24 hours in advance. Cancellations made with less than 24 hours’ notice will be charged 50% of the scheduled service value. No-shows will be charged 100% of the scheduled service value. Email is not an accepted method for late-notice cancellations.
Sustainability Fee
The 4% sustainability fee is a service and technology fee applied to all transactions. It contributes to salon improvements, environmentally responsible practices, and continued growth—allowing us to maintain exceptional service
Happy Guarantee Policy
We have a happy guarantee on our products! If you are not 100% happy with the Products you’ve purchased, please return the product within 10 days and we will happily apply a full credit to your salon account that can be used towards your next appointment and/or product purchase.
Service & Product

We have a happy guarantee on our Services! Please don’t leave if you’re not 100% happy with the Service you received. If for some reason you find you are unhappy after you leave the salon, please contact us within 10 days and we will do our best to resolve things to your satisfaction.

We appreciate every opportunity to make things right with you!

Collection of Information

When you book an appointment or interact with us, we may collect personal information such as your name, phone number, email address, and appointment details. This information is necessary for us to provide services, confirm appointments, and communicate with you.

SMS opt-in and Phone Numbers collected for the purpose of SMS will not be shared with any third parties and affiliates for marketing purposes.

Purpose of Text Messaging Communication

If you have consented to receive text messages from That Hair Place, you may receive text messages related to:

For Customers and Guests:

Appointment reminders

Booking confirmations or cancellations

Customer service inquiries related to your appointment or services

Emergency notifications regarding schedule changes or cancellations

Consent for SMS Communication
If you have consented to receive text messages from That Hair Place, you may receive text messages for the purposes outlined above. The phone number and SMS opt-in obtained, for the purpose of SMS will not be shared with third parties.
Opting Out
You can choose to opt-out of receiving text messages at any time by replying "STOP" to any text message. For any other type of communication (such as appointment reminders), you may contact us directly to request no further text communications.
Data Security
We take the security of your personal information seriously. All personal data, including your phone number, is stored securely and will not be shared with third parties without your express consent, except as required by law. Our communication systems are designed to protect your privacy.
Standard Messaging Disclosures
Messaging frequency may vary. Message and data rates may apply. You can opt-out at any time by texting "STOP." For assistance, text "HELP" or visit our website at www.thathairplace.org. Visit https://www.thathairplace.org/privacy for our Privacy Policy
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from THAT HAIR PLACE. This includes SMS messages for appointment scheduling, appointment reminders and post-visit instructions. Message frequency varies. Message and data rates may apply. See privacy policy athttps://www.thathairplace.org/privacy. Message HELP for help. Reply STOP to any message to opt out.

Privacy Policy & SMS Terms of Service

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